The process of having everything up and running was surprisingly fast. We shared our company policies and what information in general we would like to have included for the Knowledge Base. uButler sent us the first draft of the KB and we exchanged some comments. Afterwards we aligned pretty fast on a process (weekly updates etc.) and the actual KB. uButler was always reachable and prompt in replying to ensure everything was in place asap. Some amendments we made during the first weeks were implemented smoothly as well.

uButler is taking care of all the processes, from immigration to settling in. We only have to send an initiation to give a “go” and from that point on they take full control and responsibility. They are keeping us informed along the way and we can always ask our account manager questions about specific cases. After the initiation they take care of the residence permit application (if needed), set up the 9 week program and personalize it based on the international hire's situation, and are making sure that all the required services are finished on time. In addition, the relocation allowance that we provide our employees with goes through the uButler service. This way they can manage this process and we can track how the allowance is spent.